Scravio

Refund & Cancellation Policy

Last updated: 7 October 2025

This Refund & Cancellation Policy (the “Policy”) covers subscriptions you purchase for Scravio at scravio.com. Capitalized terms not defined here have the meaning given in our Terms & Conditions.

1) Scope & contracting entity

  • This Policy applies to purchases made directly from us or through our payment processors (e.g., Stripe, Paddle). If you purchased from a third party, that party’s refund rules may apply.
  • We primarily serve business customers. Where you use the Service as a consumer, mandatory consumer protections in your country apply and this Policy does not limit those rights.
  • Contracting entity shown at checkout controls the contract: Zorix, LLC (US). See §12 Contact for details.

2) Billing model

  • The Service is offered on a subscription basis (e.g., monthly/annual). Unless otherwise stated in-app, plans auto-renew at the end of each billing cycle.
  • Charges are taken in advance for the upcoming term. Taxes/VAT may be added based on your billing details.
  • Some plans meter usage or include pooled credits; stated allowances reset each cycle and do not carry over unless your plan expressly says otherwise.
  • Downgrades take effect at the next renewal.

3) Trials & free tier

  • New users may receive a free tier or trial (e.g., limited credits/features) to evaluate the Service. Trials are one-time per customer and may require reasonable verification.
  • If you upgrade from a trial, the first charge occurs when you confirm the upgrade; the paid plan begins immediately.

4) Cancellations

  • You can cancel anytime from the in-app Billing/Subscription page or via the “Manage subscription” link provided by Stripe/Paddle in your email receipt/portal.
  • Cancellation stops future renewals. Access continues until the end of the current paid term.
  • Deleting a workspace or stopping usage does not cancel a subscription; you must cancel in-app or contact support.
  • We do not provide pro-rated refunds for the remaining period except as stated in §5–§6.

5) Refund eligibility (general)

Refunds are generally not provided, but we may approve a refund or account credit at our discretion in the following situations:

  • Billing errors — duplicate charges, incorrect amounts, or mistaken multiple subscriptions on the same account.
  • Unauthorized charges — resulting from account compromise where you promptly notified us and enabled reasonable security controls (we may require evidence).
  • Service fault — verified system-wide outages or defects on our side that materially prevented use of core features for an extended period, and we could not remediate in a reasonable time. In such cases we may issue a service credit.
  • Material misrepresentation — a materially advertised capability was unavailable during the term, with no reasonable alternative or workaround.

Non-eligible examples:

  • Change of mind; you no longer need the Service.
  • Results vary due to public-web content availability, site throttling, private/gated pages, or inputs outside our control.
  • Misuse or invalid inputs; requests made more than 14 days after the charge.

Where required by law (e.g., consumer laws), we will honor any mandatory refund rights.

6) 14-day cancellation for Paddle consumer orders

If you complete checkout through Paddle and qualify as a consumer under local law, you can rescind your initial purchase within 14 days starting the day after Paddle confirms the transaction.

Start the cancellation by contacting Paddle's Buyer Support team through their help form and mention that you are exercising the 14-day cancellation right. Include your order email, receipt ID, purchase date, and that you no longer wish to proceed. Paddle will acknowledge the request and coordinate the refund; we follow their determination.

  • This statutory window applies only to the first billing period of a subscription and does not renew with each automatic renewal cycle.
  • You may also deliver a clear cancellation notice to us or Paddle by email or mail. Include your name, billing address, the products being cancelled, the date ordered, and the date/signature if sent on paper. Requests submitted through our contact form receive an acknowledgment once received.

Continuing to use paid features after submitting a cancellation may impact Paddle's eligibility review.

7) Regional cooling-off rights

Some regions (such as the EEA or UK) provide additional consumer cooling-off protections beyond Paddle's standard terms. When those apply, we will honor the mandated timeframe and instructions. Where national rules differ from the 14-day period, the longer legally required window controls.

8) How to request a refund

Email [email protected] with:

  • Account email and workspace name
  • Invoice/receipt ID, charge date, amount
  • Description of the issue and any relevant task ID/URL, logs, or screenshots

We’ll review and reply by email. We may request additional details to complete our investigation.

9) Refund method & timing

  • Approved card refunds are returned to the original payment method. Issuer posting times vary (typically 5–10 business days after processing).
  • For payments where the original method cannot accept a refund (e.g., some crypto or expired cards), we may issue a service credit instead.
  • We cannot refund to a different card/account than the one used for the original transaction.

10) Chargebacks

Please contact us first; most issues can be resolved quickly. Unresolved chargebacks may lead to account suspension. We reserve the right to dispute chargebacks with evidence of authorization and usage.

11) Changes to this Policy

We may update this Policy from time to time. Material changes will be announced via email and/or in-app notice. The updated Policy is effective on the posted date.

12) Contact

Questions? We’re here to help.

Contracting entity (as shown at checkout):

  • Zorix, LLC, United States

Company address: 1111B S Governors Ave STE 40623, Dover, DE 19904, United States · Phone: +13024402968

Your receipt will show the relevant entity and applicable laws.

Refund & Cancellation Policy | Scravio