This Refund & Cancellation Policy explains how cancellations, renewals, credits, refunds, re-credits, and chargebacks work for Scravio.
This Policy is incorporated into the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms.
1. Scope
This Policy applies to paid subscriptions, usage credits, add-ons, usage-based charges, setup fees, custom services, and other paid services for Scravio purchased through our website, in-app checkout, customer portal, API plan, or an authorized payment flow.
This Policy does not apply to purchases made through a third-party marketplace, reseller, merchant of record, or other third party except to the extent that third party adopts this Policy.
If mandatory law conflicts with this Policy, mandatory law controls only to the extent required.
2. Seller, merchant of record, and payment processors
Scravio is operated by Zorix, LLC, doing business as Scravio.
Depending on your checkout flow, payment may be processed by Stripe, Paddle, banks, card networks, or another payment provider.
If your checkout, invoice, receipt, or card statement identifies Paddle or another third party as the seller, reseller, or merchant of record, that merchant is responsible for payment processing, tax/VAT handling where applicable, receipts, and refund administration for the payment transaction. Zorix, LLC provides and supports the Scravio Service, subject to the Terms.
If your checkout identifies Zorix, LLC as the seller and Stripe or another provider as payment processor, your purchase is from Zorix, LLC and the payment provider processes the payment on our behalf.
Payment provider or merchant-of-record terms may apply to your payment transaction and refund process.
3. Business use
Scravio is intended for business and professional use.
By purchasing a paid plan, starting a paid trial, adding credits, or using paid functionality, you represent that you are purchasing for business or professional purposes, not for personal, family, or household use, and that you have authority to bind the company, Workspace, or organization you represent.
If you are treated as a consumer under mandatory law despite that representation, your non-waivable consumer rights remain preserved. Nothing in this Policy limits rights that cannot legally be waived.
4. Subscriptions and automatic renewal
Paid plans are billed in advance on a recurring basis, such as monthly or annually, as shown at checkout, in-app, in an Order, or in your customer portal.
Unless you cancel before the renewal date, your plan automatically renews for the same billing interval, and you authorize us, the applicable merchant of record, and our payment providers to charge your payment method for renewal fees, usage fees, add-ons, and applicable taxes.
You are responsible for keeping billing information current. If payment fails, we may retry the charge, contact you, suspend access, downgrade the Workspace, disable exports, terminate the subscription, or take other actions described in the Terms.
Prices, plan limits, features, credits, and usage rules may change prospectively. Material changes to recurring charges will be notified where required by law, payment-network rules, or merchant-of-record rules.
5. Trials, free tiers, and promotional offers
We may offer free trials, free tiers, promotional credits, discounts, introductory pricing, or beta access at our discretion.
Unless we state otherwise:
- trials and promotions are one-time per customer, organization, Workspace, payment method, or account;
- promotional credits have no cash value;
- promotional credits may expire;
- unused promotional credits are not refundable;
- we may require billing details, business verification, or eligibility checks; and
- we may modify or discontinue a free tier, trial, or promotion at any time.
If a trial converts to a paid plan, we will disclose material pricing and renewal terms at checkout or in the applicable offer. You are responsible for cancelling before conversion if you do not want to be charged.
6. Credits, usage, and plan limits
Some plans include usage credits, limits, or allowances.
Credits are not money, stored value, gift cards, or refundable balances. Credits have no cash value and cannot be exchanged, transferred, resold, or redeemed for cash.
Unless your plan expressly says otherwise:
- credits and allowances are available only during the applicable billing period or subscription term;
- credits do not roll over;
- unused credits are forfeited at cancellation, expiration, downgrade, suspension, or termination;
- credits may be consumed when a task is submitted, queued, processed, validated, enriched, exported, or otherwise initiated; and
- a task may consume credits even if no valid contact, email address, enrichment, validation, or Output is found.
Results depend on public-source availability, third-party websites, target-site restrictions, user inputs, platform policies, third-party systems, and applicable law. Dissatisfaction with the quantity, quality, accuracy, deliverability, commercial value, or completeness of results is not a billing error.
7. Cancellation
You may cancel a subscription using the in-app billing page, customer portal, merchant-of-record portal, or another cancellation method we make available.
If you cannot access your account, contact [email protected] from the account owner email and include your account email, Workspace name, invoice or receipt ID, and a clear cancellation request.
Cancellation stops future renewals. Unless required by mandatory law or expressly stated otherwise, cancellation does not provide a refund, credit, extension, or re-credit for the current billing period, and access continues until the end of the paid term.
Deleting a Workspace, deleting an Account, removing a payment method, not using the Service, failing to log in, failing to use credits, or asking support a general question does not cancel a subscription. You must complete the cancellation process or receive written confirmation from us or the applicable merchant of record.
Downgrades take effect at the next renewal unless we state otherwise. Upgrades may take effect immediately and may result in prorated or immediate charges.
8. No-refund default
Except as required by mandatory law or expressly approved under Section 9, all fees are final, non-cancellable, non-refundable, and non-creditable once charged.
This includes:
- subscription fees;
- renewal charges;
- prepaid periods;
- unused credits;
- partially used billing periods;
- usage-based charges;
- add-ons;
- setup fees;
- custom work;
- data processing, validation, discovery, enrichment, and export charges; and
- fees for suspended or terminated accounts where suspension or termination is permitted under the Terms.
Our obligation to provide any refund, service credit, or account re-credit is limited to the remedies expressly stated in this Policy. To the maximum extent permitted by law, service credits or account re-credits are your sole and exclusive remedy for verified Service issues.
9. Limited exceptions
We may approve a refund, service credit, or account re-credit only in the following situations.
9.1 Billing error
A duplicate charge, incorrect amount, or payment processing error caused by us or our payment provider may be eligible for correction.
You must notify us within 7 days after the charge appears on your receipt or statement and provide the invoice, receipt, or transaction ID.
9.2 Verified unauthorized charge
A charge may be eligible for review if it was not authorized by you or your organization and was not caused by account sharing, credential compromise within your control, a user's actions, failure to cancel, failure to secure a payment method, or another action or omission within your control.
We may require evidence and may suspend the Account or Workspace while investigating.
9.3 Incorrect credit deduction caused by Scravio
If credits were incorrectly deducted due solely to a verified Scravio system error, you must contact us within 7 days of the affected task and provide the task ID, Workspace, timestamps, and relevant screenshots or logs.
If verified, we may re-credit the affected credits. Re-crediting credits is the default remedy for verified credit-deduction issues.
9.4 Material Scravio-controlled outage
If a Scravio-controlled outage prevents all access to core paid functionality for more than 48 consecutive hours during your paid term, you must notify us within 7 days after the outage ends.
If verified, we may issue a proportional service credit for the affected period.
This does not apply to:
- third-party outages;
- internet, hosting, DNS, payment, browser, device, email, API, or integration issues outside our reasonable control;
- maintenance;
- target-site restrictions;
- public-web availability;
- CAPTCHA, robots.txt, rate limits, IP blocks, or platform restrictions;
- degraded performance;
- partial feature interruptions;
- your account, configuration, inputs, credentials, or integrations; or
- suspensions permitted under the Terms.
9.5 Mandatory law
If mandatory consumer, payment, tax, or other applicable law requires a refund, cancellation right, cooling-off right, tax refund, or other remedy, we will provide the remedy required by that law and no more.
10. Non-eligible refund examples
Refunds, service credits, and account re-credits are not provided for:
- change of mind;
- forgetting to cancel before renewal;
- unused time;
- unused credits;
- accidental purchase by a user, employee, contractor, agency, or team member with access;
- duplicate Workspaces or multiple subscriptions unless we caused the duplicate charge;
- dissatisfaction with the number, accuracy, deliverability, bounce rate, conversion rate, quality, completeness, or commercial value of Outputs;
- inability to find contacts on private, gated, deleted, blocked, throttled, rate-limited, technically restricted, or unavailable pages;
- target-site changes, robots.txt rules, anti-bot systems, CAPTCHA, IP blocks, takedown requests, platform restrictions, or third-party terms;
- invalid, incomplete, duplicate, low-quality, or unlawful inputs;
- suspension or termination for breach of the Terms, misuse, fraud, sanctions risk, chargeback abuse, payment failure, legal risk, or security risk;
- outreach, marketing, deliverability, spam, blacklist, CRM, campaign, or post-export issues;
- failure to provide tax exemption information before purchase;
- payment provider fees, bank fees, card fees, currency conversion differences, or exchange-rate changes;
- requests submitted after the deadline stated in this Policy;
- purchases made through a third party, reseller, marketplace, or merchant of record whose own refund rules apply; or
- any situation not expressly listed as eligible in Section 9.
11. Consumer withdrawal and cooling-off rights
Scravio is intended for business use.
However, if you are legally entitled to consumer withdrawal, cooling-off, renewal, cancellation, tax, or refund rights, we will honor those rights to the extent mandatory law requires.
Where permitted by law, if you request immediate access to digital content or digital services during a cooling-off period, you may be asked to expressly consent to immediate performance and acknowledge that your withdrawal or refund right may be lost or reduced once performance begins.
For purchases where Paddle or another third party is the merchant of record, refund and consumer cancellation requests may need to be submitted through that merchant's buyer support process. We will cooperate with the merchant's determination where applicable.
12. How to request a refund, credit, or re-credit
Email [email protected] with:
- account email;
- Workspace name;
- invoice, receipt, or transaction ID;
- charge date and amount;
- payment provider or merchant of record, if known;
- task ID, URL, export ID, or relevant Workspace activity, if applicable;
- clear explanation of the issue;
- screenshots, logs, or other evidence; and
- the remedy requested.
We may request additional information. Failure to provide requested information may delay or prevent review.
Submitting a refund request does not automatically cancel a subscription. You must separately complete cancellation if you want to stop future renewals.
13. Refund method and timing
Approved refunds are returned to the original payment method where possible. We do not refund to a different card, bank account, wallet, or person.
Issuer, bank, card network, payment provider, and merchant-of-record posting times vary and are outside our control.
Taxes, exchange rates, bank fees, card fees, and payment provider fees may not be refundable except where required by law or handled by the applicable merchant of record.
If the original payment method cannot receive a refund, or if a cash refund is not required, we may issue a service credit instead.
14. Chargebacks and payment disputes
Contact support before initiating a chargeback. Most billing issues can be resolved faster through support.
If you initiate a chargeback or payment dispute, we may suspend the Account, restrict access, disable exports, revoke credits, terminate the Workspace, or pause support while the dispute is pending.
We reserve the right to dispute chargebacks with evidence of authorization, checkout consent, account access, usage, receipts, cancellation status, IP logs, Workspace activity, exports, support communications, and payment records.
Chargeback abuse, fraudulent disputes, or repeated payment disputes may result in permanent termination and loss of credits to the maximum extent permitted by law.
15. Changes to this Policy
We may update this Policy from time to time. The updated version applies prospectively from the posted effective date, except where a different effective date is stated or mandatory law requires otherwise.
For material changes, we will provide notice where required by law or where reasonably appropriate.
16. Contact
Questions about this Policy may be sent to:
Email: [email protected]
Company: Zorix, LLC, doing business as Scravio
Address: 1111B S Governors Ave STE 40623, Dover, DE 19904, United States
Phone: +13024402968